FAQs

 

How do I make a purchase?

  • If you know what you are looking for, use the CLOTHING, BAGS, SHOES and ACCESSORIES links. You can also shop by browsing directly by designer.
  • Once you have found an item, select your size and click on the 'ADD TO SHOPPING BAG' button underneath each item.
  • Review the items in your shopping bag by clicking the ‘ADD TO CART’ link at the top of the page. You can use the 'REMOVE FROM CART' link to delete items from your shopping bag.
  • Click on 'PROCEED TO PURCHASE' to complete your order.


Do I need to set up an account to place an order?

Yes. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you need to set up an account which is a pretty easy process.

Register with us and you'll be able to enjoy the following benefits through your Grande Boulevard Online account:

  • Track your orders and review past purchases
  • Request your return or exchange directly from your account
  • Save your address and card details so you can shop even quicker next time
  • Manage your account details, address book and email preferences
  • To create an account, simply click on 'SIGN IN' and then 'REGISTER NOW' to fill in your details.


I've forgotten my password. What should I do?

If you have forgotten your password, click here to change it or follow the 'FORGOT PASSWORD' instructions on the SIGN IN page


How do I know that the products you sell are authentic?

As an authorized online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic.


Which size should I choose?

All products are sold by the international sizing scheme used by the designer. To convert this to your usual size, simply choose on the 'size chart' which you will find on product page. For more assistance please tap on our live chat option or email our customer care **


Are the colours of products shown on the website accurate?

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.


How do I know if an item is in stock?

All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email **


What payment methods does GBO accept?

We accept Visa, MasterCard, American Express credit and debit cards. We also accept payment through mobile banking apps such as Bkash and Nagad and also through PayPal.


Is it safe to use my credit card online at GBO?

At GBO, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at GBO.


Is it safe to use mobile banking options (bKash) for payment at GBO?

At GBO we have Integrated SSL commerce certification for our payment gateway to secure all the payments for our valued customers.


Why do I need to re-enter my credit card details when I add a new address?

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.


How do I remove saved credit card details?

There are two ways to remove previously saved credit card details:

  • Edit or add new shipping or billing address.
  • During your next purchase, simply ‘UNSELECT’ the option ‘REMEMBER MY PAYMENT DETAILS’ on the payment page.


Does GBO ship to multiple addresses?

Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.


Do I need to sign for my order?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.


Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.


Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.


How will I know you received my order & when will payment be deducted?

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.


Can I track my order?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS.


How much duties and taxes will I have to pay?

The Price charts vary from our vendors/sellers. Taxes rules and regulations of Bangladesh applies on all products.


Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.


Does GBO hold seasonal sales?

GBO, like offline shops, offers seasonal sales. There are links to the SALE page from the CLOTHING, BAGS, SHOES and ACCESSORIES pages in the top navigation bar. Please note that we cannot guarantee that its prices will be equivalent or equal to offline boutiques when they go on sale. Also, due to the exclusive nature of our stock, we can't guarantee that an item will still be available for purchase late in the season.


Is my personal information kept private?

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. Click here to read our PRIVACY POLICY in full.


What are cookies? Should I be worried about them?

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

 

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